How do I reduce my carbon footprint and save on delivery costs?
All Taunina collectable soft toys are currently handcrafted in South Africa and cross the oceans in small groups for order fulfilment in countries that are closer to their future homes. You can reduce your carbon footprint and save on delivery costs by ordering a Taunina collectable soft toy that resides (and is waiting for you!) in your nearest region, as noted on each collectable’s personal page under Location. To easily find all collectable soft toys located closest to you, search by Location on the left side of the Shop page and select South Africa, United States, or United Kingdom.
Does Taunina deliver worldwide?
Yes. Taunina Bears travel the world to reach their new homes.
All Taunina Bears are currently handcrafted in South Africa and many of them cross the oceans in small groups for order fulfillment closer to their future homes. Orders are currently fulfilled from South Africa, the United States, and the United Kingdom. Shipping rates can be calculated on the checkout page once a collectable is placed in the shopping basket. For additional information, please contact us.
When will my order arrive?
Delivery times are based on the timing you select when completing your order: 5-7 business days or 15-20 business days. We work with our shipping partners to ensure adherence to these delivery times but, unfortunately, cannot be responsible for (very rare) delays arising from customs issues within the destination country.
Shipping prices are calculated based on the delivery time you select as well as the product’s current location (warehouse), destination, and size. All Taunina products are currently warehoused in and fulfilled from South Africa, the United States, and the United Kingdom. (See questions above for more information.)
If you’d like more precise estimates for delivery time, please email us before or after you order. If your purchase is intended to be given as a gift, please email us to request a printable certificate that can be given to the recipient before the Taunina Bear arrives. The certificate is customized for your purchase and will be sent to you within two business days. Should you have any questions or wish to expedite an order, please contact us.
Can I put a PO Box address as recipient?
To ensure your delivery arrives safely and soundly, we ask that you DO NOT provide us with a Post Office Box address. Where possible, please have deliveries sent to a residence where someone is available to receive and sign for the item.
How do taxes and duties work?
Shipments outside of each collectable’s current location (see last question below) may be subject to import duties and taxes which are levied once a shipment reaches your country. Because we are shipping to you internationally, we cannot predict whether customs will charge you taxes and duties. We value your support, thus if the taxes and duties are beyond 10% of the price of your ordered products, we will credit you the difference. If this issue arises, please email email@example.com.